Terms of Conditions

These Terms & Conditions govern your use of www.theheritageoven.com and the purchase of products from THO. By accessing our website or placing an order, you agree to the terms below.

1. General

This website is owned and operated by The Heritage Oven. All content, branding, photos, and materials are the property of THO and may not be copied or used without permission.

2. Ordering

• Orders are processed based on availability and production capacity.
• We reserve the right to accept or decline an order.
• Full payment is required to confirm an order.

2. Delivery

• Delivery is handled by third-party courier partners.
• Delivery times are estimates and not guaranteed.
• THO is not responsible for delays, damage, or loss caused by couriers once the order is handed over.

3. Product Information

• Products may vary slightly in color, decoration, or size as each item is handcrafted.
• Storage instructions must be followed to maintain product quality.

4. Pricing & Payment

• Prices listed on our website include all applicable charges unless stated otherwise.
• We accept payment methods available at checkout, including credit/debit cards.
• Payment gateways may require identity or fraud verification.

6. Refund & Return Policy

Our refund and return policy forms part of these Terms & Conditions. By placing an order, you acknowledge and agree to the Refund & Return Policy outlined above.

7. Limitation of Liability

THO will not be liable for:

• Any indirect, incidental, or consequential damages,
• Any loss resulting from delays or courier mishandling,
• Any issues caused by improper product handling/storage after delivery.

8. Changes to Terms

THO may update these Terms & Conditions at any time. Continued use of the website means you accept the latest version.

9. Contact Us

For questions regarding these Terms & Conditions, please reach us at: [email protected]